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Neighborhoods and Housing Services Department
Regulated Industries Division   
635 Woodland, Suite 2101                                     (816) 513-4561
Kansas City, Missouri 64106                            Fax  (816) 513-4595
 
 
 
 
 
Customer Service Survey
 
 
1.
What was the name of the legal investigator who assisted you throughout the permitting / licensing process?
Investigator Name
For the questions below, consider business days as Monday - Friday
2.
From the date you submitted your application, how long did it take for your investigator to first make contact with you?
3.
From the date you submitted your X - Y coordinates, how long did it take for your investigator to submit consent forms to you?
4.
From the date you submitted your last contingency item, how long did it take for you to receive your permit / license?
5.
The investigator who assisted me throughout the licensing / permitting process was able to answer my questions.
6.
The investigator who assisted me throughout the licensing / permitting process would typically follow up with answers to my questions:
7.
The investigator who assisted me throughout the licensing / permitting process demonstrated knowledge about the ordinances and application process.
8.
The investigator who assisted me throughout the licensing / permitting process was courteous and professional.
9.
What would best describe your experience in dealing with the investigator who assisted you throughout the licensing / permitting process?
10.
How satisfied were you overall with the service we provided?
11.
How could we improve the permitting / licensing process?
Suggested Improvements
12.
Please submit the following information if you would like for a supervisor / manager to contact you further about this survey or the service we provided.
Name:Telephone number:
Email:Secondary number:
DBA name to which license / permit was issued: